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Ntl/Virgin Media/Telewest Blueyonder Digital TV Remote Control Instruction ManualYour new Virgin Media/Ntl Digital TV remote control has been designed and manufactured to extremely high standards and will provide many years of reliable service. Your remote can be programmed to control your television’s VOLUME and MUTE – so you now only need one remote to watch TV. Please take the time to read this user manual and to familiarise yourself with all of your remote’s features. This will help you to get the most out of your digital TV service. Works for the models shown in the picture below.
1. Getting StartedInserting batteries into your Virgin Media/Ntl Digital remote control Your remote is supplied with two 1.5 V AAA batteries. Step 1 - Slide open the battery compartment cover and insert the batteries as shown on the inside of the battery slots Step 2 - Replace the battery compartment cover, making sure it clicks shut. Step 3 - Press any key on the remote. If the indicator light flashes, this indicates that the batteries have been inserted correctly. Replacing batteries When the batteries on your remote become worn down, the indicator light flashes less brightly than usual, and you may find that the handset is less reliable in daily use. When replacing the batteries, we recommend only new alkaline batteries are used. Never combine new and old batteries together as this will shorten the battery life and affect the performance of the remote. When removing old batteries, the programmed code and any other settings may be lost. If this happens, the remote will return to the un-programmed state of a new remote (i.e. it will no longer be programmed to control your TV). Please follow the instructions in Section 2 of this user guide to re-programme the remote again. The programmed code will normally be kept if you avoid pressing any keys on the remote whilst the batteries are removed, and insert the new batteries within two minutes. Immediately remove a battery if it shows any sign of leaking, and dispose of used batteries as recommended by the manufacturer. 2. Setting up your remoteYour remote will already work with your Virgin Media/Ntl Digital TV set-top box. You can also set it up to control the volume and mute functions of your TV. This allows you to set aside your TV remote, and use only the Virgin Media/Ntl Digital remote for normal viewing. The following instructions will guide you step-by-step through setting up your remote to work correctly with your model of television. IMPORTANT Before starting, make sure your set-top volume is not muted (the <MUTE ICON> symbol should not be displayed on screen). Use the VOLUME + and – keys on your remote to adjust the volume of your set-top box to number 10. The screen will display <10 ICON> Next, look up the code(s) for your TV brand by clicking on the Codelist and write it down. If your TV manufacturer is not listed, follow the instructions in section 2.2 (Code Search). Quick Step 1 – Prepare your TV Switch on the TV set and ensure that a picture is displayed. Quick Step 2 - Prepare the remote Press the
Quick Step 3 - Enter a code Use the number buttons on the remote to enter a 3-digit code (starting with the first code in the list for your TV manufacturer - e.g. for Sony - 316, and press the <SELECT> key within 10 seconds to confirm your entry. The
If the
Quick Step 4 – Test the code Point the remote towards the TV. Press and hold down the
If pressing these buttons does not put your TV into standby, repeat Quick Steps 2 to 4 using the next code on the list. If none of the codes works with your TV, perform a Code Search as described in section 2.2 Quick Step 5 – Finishing up Turn your TV back on and check that you can control your TV’s volume and mute functions using the VOLUME + / VOLUME – and MUTE keys on your Virgin Media/Ntl Digital remote. If you can – your remote is all set up and ready to go. Now you’ve found the correct three-digit code to control your TV, note it down, in case you need to re-programme your remote again in the future. If volume and mute do not work correctly, repeat Quick Steps 2 to 4 using the next code on the list. If none of the codes works correctly with your TV, perform a Code Search as described in section 2.2 We recommend using Quick Setup (see section 2.1) and trying all the three-digit codes given for your TV manufacturer before running the code search using the instructions below. IMPORTANT Before starting, make sure your set-top volume is not muted (the <MUTE ICON> symbol should not be displayed on screen). Use the VOLUME + and – keys on your remote to adjust the volume of your set-top box to number 10. The screen will display <10 ICON>. Next, look up the four-digit search code for your TV brand by clicking on the Searchlist and write it down. If your TV manufacturer is not listed, follow the instructions in section 2.2 (Code Search) using the four-digit search code - 0010 Search Step 1 – Prepare your TV Switch on the TV set and ensure that a picture is displayed. Search Step 2 - Prepare the remote Press the
Search Step 3 - Enter the search code Use the number buttons on the remote to enter the four-digit search code listed for your TV manufacturer - e.g. for Sony - 3671, and press the <SELECT> key within 10 seconds to confirm your entry. The
If the
Search Step 4 – Test the remote Point the remote towards the TV. Press the
Holding down the
Release the
Press <SELECT> to store the code. The
Search Step 5 – Finishing up Turn your TV back on and check that you can control your TV’s volume and mute functions using the VOLUME + / VOLUME – and MUTE keys on your Virgin Media/Ntl Digital remote. If you can – your remote is all set up and ready to go. If volume and mute do not work correctly, repeat Search Steps 2 to 5 using the same search code for your TV manufacturer. If none of the codes works correctly with your TV, repeat Section 2.2 (Code Search), using the 4-digit search code - 0010. This will search through all the codes available for every make of television. 3. Using your remoteSTANDBY
Switches your set-top box between ON and STANDBY HELP Displays on-screen help FAVOURITES This key is not yet active, and is reserved for future use. SETTINGS This key is not yet active, and is reserved for future use. GUIDE Displays the Virgin Media/Ntl Digital Guide, giving full listings for all TV channels. TV Returns you to the last watched TV channel MUTE If your remote is un programmed, this key mutes your set-top box volume – the
indicator light at the top of the remote will flash red
If you have programmed your remote, this key mutes your television volume
– the indicator light at the top of the remote will flash green
TEXT / MENU This key is not yet active, and is reserved for future use. BROWSE Whilst watching TV, this key displays the Mini Guide – allowing you to see what’s on now and later across all your channels. VOLUME KEYS The two silver keys on the left of the remote allow you to adjust the programme volume. If your remote is un programmed, these keys control your set-top box volume –
the indicator light at the top of the remote
If you have programmed your remote, these keys will adjust your television
volume – the indicator light at the top of the remote will flash green
Puts the remote into programming mode - when pressed together with the
This key is not yet active, and is reserved for future use. 4. TroubleshootingQ: None of the buttons on my remote work A: If the batteries are correctly installed, the
Check that 2 AAA 1.5V batteries have been installed in the remote. Make sure the batteries have been installed in the correct direction. the batteries with brand new batteries. If the
Q: My remote appears to be working but it won’t control my set-top box A: The
Try changing channels using the buttons on the front panel of your set-top box. If this doesn’t work, there may be a problem with your set-top box. Switch your set-top box off at the plug socket. Wait a few moments, then switch it on again. Try using your remote again. If you continue to experience problems, call our customer services team. Q: My remote isn’t controlling volume and mute on my TV A: You need to programme your remote before it can be used to control volume and mute on your TV. Follow the step by step instructions in section 2 of this user guide If you have previously programmed your remote but it is now not controlling
your TV, press the VOLUME + or – key. If the
If the
Q: Some of the buttons on my remote don’t work or don’t work properly A: The FAVOURITES, SETTINGS, TEXT and
If other keys are not working Have you checked the batteries? Low batteries can cause the remote to malfunction. Has any liquid been spilled on the remote? If so, leave the remote upside down to dry in a clean place. Clean the keys with a soft damp cloth – do not use cleaning liquids or sprays, as this will cause damage to the remote keys and casing. Are you using fluorescent or energy saving light bulbs in the same room as your TV? These forms of lighting can sometimes interfere with the signals from your remote. Try turning off the lights to see if your remote performance improves. 5. Advanced featuresThis section provides details of the advanced features available on your remote. Code reset You may want to reset your remote back to the un programmed state of a new remote. Resetting the remote will cause it to lose all of its stored settings. Your remote will continue to work with your set-top box, but will no longer control volume and mute on your television. You will need to re programme your remote to work with your TV again. Step 1 - Press the
Step 2 - Using the number keys enter the 3-digit reset code - 000 and press <SELECT> to confirm. The
Advanced TV control functions When programmed, your remote’s VOLUME and MUTE buttons will control your TV’s volume and mute functions. Depending on your TV model, you may additionally be able to control some of the following functions on your television using your Virgin Media/Ntl Digital remote instead of your TV remote. To access the advanced TV control functions shown below, press and hold down
the
When you access advanced TV control functions you will notice that the
indicator light at
The TV control functions listed below may not work on all makes and models of TV. Your TV may only support some of the control functions listed. You may find that your TV responds differently than expected when you use some of the control functions listed below. To get a feel for how the advanced TV control functions of your Virgin Media/Ntl Digital remote work with your particular TV, we recommend you experiment with all the control functions listed below. Hold down the
TEXT - Switches your TV into Teletext Mode TV - Turns Teletext Mode off I - Displays TV “Info” menu Channel +/- Or Number Keys - Changes channel on your TV Depending on your
TV’s setup, you may have to use the
The Coloured Keys - Controls any of the functions normally accessed by these keys on your TV remote e.g. Fastext menu items
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Stewart
key and the
key simultaneously and keep them pressed for a minimum of 2 seconds until the
indicator light at the end of the remote flashes green twice.
to show that you are controlling your set-top box
(HASH KEY)