Virgin Media/Ntl/Telewest Blueyonder Digital TV Remote Control Instruction Manual

Your new Virgin Media/Ntl Digital TV remote control has been designed and manufactured to extremely high standards and will provide many years of reliable service. Your remote can be programmed to control your television’s Volume, Mute and some other functions so you now only need one remote to watch TV. Please take the time to select the correct remote control. This will help you to get the most out of your digital TV service. Works for the models shown in the pictures below.

Firstly, please select your remote control type from the images below:

Remote types 1 & 2

These remote types can’t be programmed to control your TV Volume. If you have an older style remote control it may be worth calling customer service on 150 and try getting a replacement (I suggest you tell them your remote is faulty otherwise you may be charged)

Remote types 3 & 4

These remote types can be programmed to control your TV Volume. Simply look up the 4-digit code for your make of TV from the list here, then follow the instructions below.

Handy Hint: If your TV isn’t listed above, then follow the instructions shown below using the code 0010.

Quick instructions:

• Press and hold down the *(star) and SETTINGS buttons together on your remote control for a few seconds until the remote light flashes green twice
• Enter 000 and press OK
• Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
• Make sure you have looked-up the 4-digit TV Code for your make of TV (if your TV isn’t listed, use code 0010 instead)
• Once again, press and hold down the *(star) and SETTINGS buttons together on your remote for a seconds, until the light flashes twice
• Enter the 4 digit code for your TV Brand and press OK
• Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens.
• Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7.

If your TV brand isn’t listed above, or the code for your TV hasn’t worked, try repeating steps 5 to 8 using the code 0010 – this performs a search through all the codes in the remote, which can take some time to complete.

Remote types 5 & 6

These remote types can be programmed to control your TV Volume. Simply look up the 4-digit codes for your make of TV from the list here, then follow the instructions below.

Instructions:

To set volume control on your remote, please download the code list, find your make of TV and the codes that match it and then follow the following instructions. There may be multiple codes shown for your make of TV. If so, you may need to try more than one code before your remote is successfully re-programmed.

• Press and hold down the VOL+ and MUTE keys on your remote at the same time for at least three seconds, until the green light at the top right-hand corner of your remote control flashes twice.
• Release the buttons and enter the first four digits from the list of remote control codes (you must do this within 10 seconds of the green light flashing).
• As you enter the first three digits the green light on your remote control will give a short blink.
• As you enter the fourth digit, the green light will flash twice to confirm that the volume is set.
• Test the volume keys. If the setting of the volume was not successful, please repeat the above steps with the second/third/fourth etc codes from the table.

If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control. You should be able to use code 0683 to set the remote to control your V Box volume.

Remote types 7 & 8

These remote types can be programmed to control your TV Volume. Simply look up the 4-digit codes for your make of TV from the list here, then follow the instructions below.

Instructions:

To set volume control on your V+ remote, please download the code list, find your make of TV and the codes that match it and then follow the following instructions. There may be multiple codes shown for your make of TV. If so, you may need to try more than one code before your remote is successfully re-programmed. You may find additional codes using the HELP and INFO pages on your Virgin Set-Top Box (Option 9) and selecting HELP WITH YOUR REMOTE CONTROL (Option 7).

• Press and hold down the VOL+ and MUTE keys on your remote at the same time for at least three seconds, until the red light at the top right-hand corner of your remote control flashes twice. You can ignore any messages that appear on screen whilst you do this.
• Release the buttons and enter the first four digits from the list of remote control codes (you must do this within 10 seconds of the red light flashing).
• As you enter the first three digits the red light on your remote control will give a short blink.
• As you enter the fourth digit, the red light will flash twice to confirm that the volume is set.
• Test the volume keys. If the setting of the volume is not successful, please repeat the above steps with the second/third/fourth etc codes from the table.

If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control.

If your V+ Box is connected to your TV using a SCART lead, you should be able to use code 0683 to set the remote to control your V+ Box volume. This won’t work if you have an HDMI connection to your TV.

Remote types 9 & 10

These remote types can be programmed to control your TV Volume. Simply look up the 4-digit code for your make of TV from the list here, then follow the instructions below.

Handy Hint: If your TV isn’t listed above, then follow the instructions shown below using the code 0010.

If your TV is connected to your V HD Box or V+ HD Box by HDMI, you can skip straight to step 4.

• Press and hold the VOLUME+ and MUTE buttons on your remote control for a few seconds until the light flashes twice.
• Enter 000 and press OK
• Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
• Make sure you have looked-up the 4-digit TV Code for your make of TV (if your TV isn’t listed, use code 0010 instead)
• Press and hold the VOLUME+ and MUTE buttons on your remote again for a seconds, until the light flashes
• Enter the 4 digit code for your TV Brand and press OK
• Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens.
• Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7.

If your TV brand isn’t listed above, or the code for your TV hasn’t worked, try repeating steps 5 to 8 using the code 0010 – this performs a search through all the codes in the remote, which can take some time to complete.

Remote type 11

This remote type can be programmed to control your TV Volume. Simply look up the 4-digit code for your make of TV from the list here, then follow the instructions below.

Handy Hint: If your TV isn’t listed above, then follow the instructions shown below using the code 0010.

If your TV is connected to your Set-Top Box by HDMI, you can skip straight to step 4.

• Press and hold the *(STAR) and TV buttons on your remote control for a few seconds until the light flashes twice
• Enter 000 and press OK
• Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
• Make sure you have looked-up the 4-digit TV Code for your make of TV (if your TV isn’t listed, use code 0010 instead)
• Press and hold the *(STAR) and TV buttons on your remote again for a seconds, until the light flashes
• Enter the 4 digit code for your TV Brand and press OK
• Pointing the remote at your TV, press and hold down the STANDBY button. Keep it pressed down and pointing at your TV. As soon as your TV switches off, release the STANDBY key and press the OK key. Note, you might need to keep the STANDBY key pressed down for some minutes before anything happens.
• Turn your TV back on, and test the volume keys. If they don’t control your TV, repeat steps 5 to 7.

If your TV brand isn’t listed above, or the code for your TV hasn’t worked, try repeating steps 5 to 8 using the code 0010 – this performs a search through all the codes in the remote, which can take some time to complete.

Remote type 12

These remote types can be programmed to control your TV Volume. Simply look up the 4-digit codes for your make of TV from the list here, then follow the instructions below.

Handy Hint: If your TV isn’t listed above, then follow the ‘Automatic Search’ instructions shown below.

If your TV is connected to your V HD Box and V+ HD Box by HDMI, you can skip straight to step 4.

• Press and hold the *(STAR) and TV buttons on your remote control for a few seconds until the light flashes twice
• Enter 985 and press OK
• Adjust the volume so that you can see 10 yellow bars in the bottom left of the screen. If the volume is too loud, use your ORIGINAL TV remote to turn it down
• Make sure you have looked-up the 4-digit TV Codes for your make of TV
• Press and hold the *(STAR)+ and TV buttons on your remote again for a seconds, until the light flashes
• Enter the first 4 digit code for your TV from the list above
• Test the volume keys. If the setting of the volume is not successful, please repeat the above steps with the second/third/fourth etc codes from the table.

If the volume control is still not working after trying the codes for your TV model, or your TV is not listed, then your TV isn’t currently compatible with our remote control.

If your Box is connected to your TV using a SCART lead, you should be able to use code 985 to set the remote to control your V+ Box volume. This won’t work if you have an HDMI connection to your TV.

Automatic Search:

Automatic search allow you to perform a complete search of all the codes contained inside the remote. You should do this if you haven’t managed to get your volume control working using the codes listed for your TV model, or if your TV model isn’t listed.

• Switch on the TV set and check you are watching a channel and that you can clearly hear the volume
• Press the *(STAR) and TV buttons down on your remote for a few seconds until the light flashes twice
• Enter 991 and press OK
• Point the remote at your TV and repeatedly press the CH+ key (around once a second). As soon as you hear that the TV volume has muted, press OK.
• Test the volume keys. If they don’t work, repeat these steps again.