Virgin Media/Ntl/Telewest Blueyonder Digital TV Remote Control Instruction Manual

Your new Virgin Media/Ntl Digital TV remote control has been designed and manufactured to extremely high standards and will provide many years of reliable service. Your remote can be programmed to control your television’s VOLUME and MUTE – so you now only need one remote to watch TV. Please take the time to read this user manual and to familiarise yourself with all of your remote’s features. This will help you to get the most out of your digital TV service. Works for the models shown in the picture below. If you have an older style remote control call customer service on 150 and tell them it is faulty and they will give you a free replacement and send an envelope to return the old remote.

• Getting started
• Setting up your remote
• Using your remote
• Troubleshooting
• Advanced features
• Manufacturer's Code List

1. Getting Started

Your remote is supplied with two 1.5 V AAA batteries. Slide open the battery compartment cover and insert the batteries as shown on the inside of the battery slots. Press any key on the remote. If the indicator light flashes, this indicates that the batteries have been inserted correctly.

Replacing batteries

When the batteries on your remote become worn down, the indicator light flashes less brightly than usual, and you may find that the handset is less reliable in daily use.

When replacing batteries do not remove batteries for longer than 2 minutes or the programmed code and any other settings may be lost. If this happens, the remote will return to the un-programmed state of a new remote (i.e. it will no longer be programmed to control your TV). Please follow the instructions in Section 2 of this user guide to re-programme the remote again.

2. Setting up your remote

Your remote will already work with your Virgin Media/Ntl Digital TV set-top box. You can also set it up to control the volume and mute functions of your TV. This allows you to set aside your TV remote, and use only the Virgin Media/Ntl Digital remote for normal viewing.

The following instructions will guide you step-by-step through setting up your remote to work correctly with your model of television.

IMPORTANT

Before starting, make sure your set-top volume is not muted (the <MUTE ICON> symbol should not be displayed on screen). Use the VOLUME + and – keys on your remote to adjust the volume of your set-top box to number 10. The screen will display <10 ICON>.

Next, look up the four-digit search code for your TV brand in the Manufacturer's Code List and write it down. If your TV manufacturer is not listed then write down the code - 0010 - This is the default code and will search through all the codes available for every make of television.

Search Step 1 – Prepare your TV

Switch on the TV set and ensure that a picture is displayed.

Search Step 2 - Prepare the remote

Press the key and the key simultaneously and keep them pressed for a minimum of 2 seconds until the indicator light at the end of the remote flashes green twice.

Search Step 3 - Enter the search code

Use the number buttons on the remote to enter the four-digit search code listed in the Manufacturer's Code List - e.g. for Sony - 3671, and press the <SELECT> key within 10 seconds to confirm your entry.

The indicator light will flash green twice, indicating that the code has been accepted.

If the indicator light flashes red, check you have looked up the correct four-digit search code in the Manufacturer's Code List and start again from Search Step 2

Search Step 4 – Test the remote

Point the remote towards the TV. Press the key, keeping it held down until your TV switches off. This may take some time, as the remote searches through all the available codes for your TV manufacturer. The indicator light will flash green whilst the search takes place.

Holding down the key causes the remote to search through all the known codes specific to your TV manufacturer. If none of these codes controls your TV, the indicator light will flash red five times and will then start to cycle through the codes for all known makes and models of TV.

Release the key as soon as your TV switches off.

Press <SELECT> to store the code.

The indicator light will flash green twice to confirm the code has been stored.

Search Step 5 – Finishing up

Turn your TV back on and check that you can control your TV’s volume and mute functions using the VOLUME + / VOLUME – and MUTE keys on your Virgin Media/Ntl Digital remote. If you can – your remote is all set up and ready to go.

If volume and mute do not work correctly, repeat Search Steps 2 to 5 using the search code - 0010 - This is the default code and will search through all the codes available for every make of television.

3. Using your remote

STANDBY

Switches your set-top box between ON and STANDBY

HELP

Displays on-screen help

FAVOURITES

This key is not yet active, and is reserved for future use.

SETTINGS

This key is not yet active, and is reserved for future use.

GUIDE

Displays the Virgin Media/Ntl Digital Guide, giving full listings for all TV channels.

TV

Returns you to the last watched TV channel

MUTE

If your remote is un programmed, this key mutes your set-top box volume – the indicator light at the top of the remote will flash red to show that you are controlling your set-top box

If you have programmed your remote, this key mutes your television volume  – the indicator light at the top of the remote will flash green to show that you are controlling your TV.

TEXT / MENU

This key is not yet active, and is reserved for future use.

BROWSE

Whilst watching TV, this key displays the Mini Guide – allowing you to see what’s on now and later across all your channels.

VOLUME KEYS

The two silver keys on the left of the remote allow you to adjust the programme volume.

If your remote is un programmed, these keys control your set-top box volume – the indicator light at the top of the remote will flash red.

If you have programmed your remote, these keys will adjust your television volume  – the indicator light at the top of the remote will flash green to show that you are controlling your TV.

(STAR KEY)

Puts the remote into programming mode - when pressed together with the key for at least two seconds. See Section 2 for details on how to programme your remote to work with your TV.

(HASH KEY)

This key is not yet active, and is reserved for future use.

4. Troubleshooting

Q: None of the buttons on my remote work

A: If the batteries are correctly installed, the  indicator light will flash brightly when you press a key on the remote. If it doesn’t:

Check that 2 AAA 1.5V batteries have been installed in the remote.

Make sure the batteries have been installed in the correct direction, replace  the batteries with brand new batteries.

If the indicator light still doesn’t flash when you press a key, remove the batteries. After five minutes, re-insert the batteries and try the remote again.

Q: My remote appears to be working but it won’t control my set-top box

A: The  indicator light at the top of the remote flashes brightly when you press a key on the remote. This indicates that the remote is working normally. If the remote won’t control your set-top box:

Try changing channels using the buttons on the front panel of your set-top box.

If this doesn’t work, there may be a problem with your set-top box.

Switch your set-top box off at the plug socket. Wait a few moments, then switch it on again.

Try using your remote again. If you continue to experience problems, call our customer services team.

Q: My remote isn’t controlling volume and mute on my TV

A: You need to programme your remote before it can be used to control volume and mute on your TV.

Follow the step by step instructions in section 2 of this user guide

If you have previously programmed your remote but it is now not controlling your TV, press the VOLUME + or – key. If the indicator light at the top of the remote flashes red your remote has lost its programmed settings and needs to be re-programmed following the instructions in section 2.

If the indicator light at the top of the remote flashes green, but your remote is not controlling your TV then the remote has probably not been programmed correctly. Try reprogramming your remote following the instructions in section 2 of this user guide.

Q: Some of the buttons on my remote don’t work or don’t work properly

A: The FAVOURITES, SETTINGS, TEXT and keys are not yet active and are reserved for future use. The key is used to access the programming function of your remote. Pressing this key on its own does not cause the indicator light to flash

If other keys are not working

Have you checked the batteries? Low batteries can cause the remote to malfunction.

Has any liquid been spilled on the remote? If so, leave the remote upside down to dry in a clean place. Clean the keys with a soft damp cloth – do not use cleaning liquids or sprays, as this will cause damage to the remote keys and casing.

Are you using fluorescent or energy saving light bulbs in the same room as your TV? These forms of lighting can sometimes interfere with the signals from your remote. Try turning off the lights to see if your remote performance improves.

5. Advanced features

This section provides details of the advanced features available on your remote.

Code reset

You may want to reset your remote back to the un programmed state of a new remote.

Resetting the remote will cause it to lose all of its stored settings. Your remote will continue to work with your set-top box, but will no longer control volume and mute on your television. You will need to re programme your remote to work with your TV again.

Step 1 - Press the key and the key simultaneously and keep them pressed (for a minimum of 2 seconds) until the green LED flashes twice.

Step 2 - Using the number keys enter the 3-digit reset code - 000 and press <SELECT> to confirm.

The light will flash green twice, indicating that the remote has been reset

Advanced TV control functions

When programmed, your remote’s VOLUME and MUTE buttons will control your TV’s volume and mute functions.

Depending on your TV model, you may additionally be able to control some of the following functions on your television using your Virgin Media/Ntl Digital remote instead of your TV remote.

To access the advanced TV control functions shown below, press and hold down the key followed by the key which controls the TV function you want.

When you access advanced TV control functions you will notice that the indicator light at will flash green. This confirms that your remote is sending commands to your TV.

The TV control functions listed below may not work on all makes and models of TV. Your TV may only support some of the control functions listed.

You may find that your TV responds differently than expected when you use some of the control functions listed below. To get a feel for how the advanced TV control functions of your Virgin Media/Ntl Digital remote work with your particular TV, we recommend you experiment with all the control functions listed below.

Hold down the and press: Switches your TV between ON and STANDBY. Some TVs can only be switched on by using the CHANNEL +/- keys or by selecting a channel number using the number

TEXT - Switches your TV into Teletext Mode

TV - Turns Teletext Mode off

I - Displays TV “Info” menu

Channel +/- Or Number Keys - Changes channel on your TV Depending on your TV’s setup, you may have to use the and keys to return to watching digital TV.

The Coloured Keys - Controls any of the functions normally accessed by these keys on your TV remote e.g. Fastext menu items

- Switches your TV between its different input sources e.g. between TV tuner, digital set-top box, VCR, DVD etc.

6. Manufacturer's Code List

A  B  C  D  E  F  G  H  I  J  K  L  M  N  O  P  Q  R  S  T  U  V  W  Y  Z

A

ACTION 3421

ADMIRAL 3781

ADYSON 2581

AKAI 4271

AKURA 3391

ALBA 3571

ALBIRAL 1421

ALLORGAN 2111

AMSTRAD 2891

ANITECH 3661

ANSONIC 2151

AOC 1251

AR SYSTEM 1391

ARC EN CIEL 2181

ARISTONA 1001

ASA 3611

ASBERG 2931

ASUKA 2281

ATLANTIC 2381

AUDIOSONIC 3431

AUDIOTON 1671

AUTOVOX 3291

B

BANG OLUFSEN 1561

BASIC LINE 3041

BAUR 4181

BEC 3091

BECRESE 4021

BEKO 3721

BELL HOWELL 2081

BENCHMARK-BEAUMARK 2591

BEON 1501

BEST 1291

BESTAR 2021

BLACKSTRIPE 3151

BLAUPUNKT 3851

BLUE SKY 1651

BRANDT ELECTRONIQUE 2961

BRIONVEGA 2451

BRIORRYEGA 1551

BROCKWOOD 2881

BROKSONIC 2882

BRUNS 3251

BSR 1961

BUSH 3971

C

CAMPLE 2883

CAPEHART 2561

CARREFOUR 1271

CENTURY 2701

CGE 3791

CGM 1661

CIE 2531

CIMLINE 1201

CIRCUIT CITY 2884

CITIZEN 2511

CLARIVOX 2611

CLATRONIC 3831

COLORTYME 1731

CONDOR 3491

CONIC 2521

CONTEC 2991

CONTINENTAL EDISON 2971

CROSLEY 3901

CROWN 3881

CS ELECTRONICS 1621

CTC 2391

CURTIS MATHES 3161

D

DAEWOO 3581

DAYTRON 2061

DECCA 3441

DESMET 1991

DIXI 2221

DUAL 3821

DUMONT 3911

DYNATECH 3131

E

ELBE 3461

ELBIT 1851

ELCIT 2201

ELECTROHOME 3361

ELECTRONIKA 1331

ELEKTA 1691

ELEKTRONIKA 1332

ELIN 3031

ELITE 3641

ELMAN 2361

ELTA 1111

EMERSON 3371

EON 1601

EPC 2471

ERRES 1002

ETRON 1121

EUROMANN 2641

EUROPHON 3681

EXPERT 2851

F

FERGUSON 4261

FIDELITY 1921

FINLANDIA 2431

FINLUX 4211

FIRST LINE 3271

FISHER 3961

FORMENTI 3311

FORTRESS 2911

FRONTECH 3331

FUJITSU 3801

FUNAI 3531

G

GALAXIS 2541

GALAXY 2161

GBC 2791

GEC 3301

GELOSO 2801

GENEXXA 1652

GITEM 2651

GMG 1491

GOLDSTAR 4151

GOODMANS 3621

GORENJE 1292

GPM 1641

GRADIN 2421

GRAETZ 3471

GRANADA 4111

GRANDIN 2011

GRUNDIG 4121

GTT 1492

H

HALLMARK 3121

HANSEATIC 3731

HANTAREX 2321

HARLEY DAVIDSON 3141

HARRAD 2885

HARVARD 2886

HCM 3221

HEATHKIT 1771

HIFIVOX 2182

HINARI 3381

HITACHI 4311

HYPER 3001

HYPSON 2751

IBERVISAO 1021

I

ICE 3231

IMA 2887

IMPERIAL 3861

INGELEN 1211

INNO HIT 2951

INNOHIT 3191

INTERBUY 2761

INTERDISCOUNT 2671

INTERFUNK 4221

INTERVISION 3841

IRRADIO 3591

IST 2301

ISUKAI 1653

ITC 1041

ITS 2291

ITT 2441

J

JACSON 1411

JETPOINT 1732

JVC 3451

K

KAISUI 2721

KAPSCH 3051

KARCHER 2631

KENDO 3891

KENNEDY 2031

KLH 3111

KNEISSEL 1131

KOLSTER 1471

KORTING 2821

KÖRTING 1541

KTV 3132

KUASHO 1252

KUBA 1941

L

LENCO 3261

LENOIR 1031

LEYCO 2551

LIESENKÖTTER 2251

LIFETEC 2331

LINITRON 2571

LLOYD 3481

LOEWE 3631

LOGIK 1571

LÖGIK 2261

LUMA 3081

LUXOR 4251

LUXOR/SKANTIC 1931

LXI 2481

M

M ELECTRONICS 3751

MACYS 1221

MAGNADYNE 3871

MAGNAFON 3211

MAGNASONIC 3411

MAGNAVOX 2091

MANESTH 2811

MARANTZ 2601

MATSUI 4241

MediaTOR 1003

MEDION 1871

MELECTRONIC 1881

MEMOREX 2491

MEMPHIS 1531

METZ 3931

MINERVA 3201

MITSUBISHI 3941

MIVAR 3601

MOTOROLA 1791

MTC 2871

MULTITECH 4011

MURPHY 1981

N

NAD 1181

NATIONAL 1861

NEC 2461

NECKERMANN 4281

NEI 2191

NEWTECH 1751

NIKKAI 3171

NIKKO 1401

NOBLEX 1741

NOBLIKO 2941

NOGAMATIC 2183

NOKIA 4291

NONAME 3811

NORDMENDE 4061

NOVATRONIC 1752

O

OCEANIC 3951

OKANO 1311

ONWA 1631

ORAVA 1841

ORION 4201

OSAKI 1521

OSUME 1511

OTTO VERSAND 4321

P

PAEL 1281

PALLADIUM 3651

PANAMA 2741

PANASONIC 4001

PATHE CINEMA 1951

PATHE MARCONI 2184

PCE/PEC 3541

PENNEY 2501

PERFORMANCE 2271

PHILCO 4041

PHILIPS 4191

PHOENIX 2401

PHONOLA 1891

PIONEER 3021

PLANTRON 2332

POLICOM 1381

PORTLAND 2131

PRANDONI PRINCE 3101

PRIMA 3401

PRINZ 1261

PROELCO 1361

PROFEX 2781

PROFITRONIC 2211

PROTEC 3341

PROTON 1241

PULSER 3422

Q

QTY1 1901

QUASAR 1451

QUELLE 4331

R

RADIO SHACK 2071

RADIOLA 1004

RADIOMARELLI 2711

RADIONETTE 1051

RADIOTONE 2771

RANK 1971

RECORD 2171

REDIFFUSION 1011

REVOX 2141

REX 3501

RFT 3511

ROADSTAR 2731

ROYAL LUX 1341

S

SABA 4161

SAISHO 2901

SAKIO 1692

SALORA 4171

SAMBERS 3711

SAMSUNG 4081

SANSUI 2921

SANYO 4071

SBR 1005

SCHAUB LORENZ 2001

SCHNEIDER 4231

SCOTT 2888

SEARS 1161

SEG 3991

SEI-SINUDYNE 4101

SELECO 4131

SENTRA 2051

SHARP 3181

SHINTOM 1781

SHIVAKI 2341

SIAREM 3351

SICATEL 1301

SICE 1371

SIEMENS 4031

SIERRA 1006

SIESTA 1293

SIGNATURE 1171

SILVER 1591

SINGER 3701

SOLAVOX 1091

SONITRON 1141

SONOKO 2752

SONOLOR 2371

SONTEC 1321

SONY 3671

SOUND VISION 1441

SOUNDESIGN 3142

SPECTRICIAN 1253

SR2000 1162

STANDARD 2411

STERN 3321

SUNKAI 2101

SUNWOOD 1753

SUPERTEC 1754

SUPERTECH 1911

SUPREMACY 1222

SYLVANIA 1581

SYMPHONIC 2889

T

TANDBERG 2041

TANDY 2981

TASHIKO 2861

TATUNG 3561

TEAK 1032

TEC 3761

TECHLINE 1431

TECHNICS 1862

TECHNISAT 1481

TECHWOOD 1721

TECNIMAGEN 1831

TECNISON 1761

TEKNANT 1755

TEKNIKA 2121

TEKON 1711

TELEAVIA 2661

TELEFUNKEN 4091

TELETECH 1681

TELETON 3071

TENSAI 3981

TESLA 1821

THOMAS 3551

THOMSON 4051

THORN 4301

TOKAI 2231

TOKYO 1701

TOSHIBA 3921

TOSONIC 1231

TOWADA 2351

TRC 2311

TRILUX 2621

TRIUMPH 1191

U

UHER 3691

ULTRAVOX 3521

UMA 3741

UNIMOR 1351

UNITED 1811

UNIVERSUM 4141

UNIVOX 1101

URANYA 1461

V

VESTEL 2681

VEXA 1756

VIDEOLOGIQUE 1611

VIDEOTON 3241

VISION 1061

VISON 1071

VOXSON 2841

W

WALTHAM 3011

WARDS 1801

WATSON 2831

WATT RADIO 3281

WEGA 2241

WEGAVOX 2691

WHITE WESTINGHOUSE 3061

WINSTON 1757

WORLDVIEW 1758

Y

YOKO 3771

YORK 1151

Z

ZANUSSI 1081

ZENITH 1772