Spam Filtering Problems and Missing Emails With Ntl Email Address

Virgin Media are automatically deleting NTL emails it regards as SPAM before allowing them into your inbox. This means you could having missing emails that you expect to receive because they regard the sender as SPAM. Even if you just access your mail via Outlook Express or any other email program, they will still automatically delete all spam before it reaches your inbox unless you change those settings within webmail. It is set by default on your account to delete automatically and you need to sign into your webmail here and go to settings tab, then spam mail. You are then given the 4 options below, I would personally recommend the last option as you receive all emails but the ones regarded as SPAM will be marked in your email program for you to check yourself.

• Automatically delete, file or mark spam mail before it reaches your Inbox
• Don't filter Spam Mail
• Delete incoming Spam Mail
• Place in Spam Mail folder Spam
• Deliver to your inbox labelled as spam

Note * You have to change the setting for each email account you have by signing in individually.