O2 Help, Free Offers and Tips on Saving Money
IMPORTANT
*FREE TEXTS/WAP IS ONLY AVAILABLE ON O2 SIMCARDS PURCHASED DIRECT FROM 02*
The following are
all legal offers available from O2 but it can be hard to find them all so I
thought I would make this page to list the best ones available.
O2 FREE SIMCARDS
O2 simcards cost about £9.99 online but you can usually get them free by
clicking here. Do not buy a simcard from any other retailer or shop
(unless it is an O2 store) as they DO NOT provide the online offers on their
cards.
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O2 PEAK AND OFFPEAK TIMES
Offpeak Evenings are
19:30 to 07:30 Monday to Sunday and Offpeak Weekend is Midnight Friday
to Midnight Sunday. All other times are classed as Peak times.
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REGISTER
YOUR SIMCARD TO RECEIVE EXTRA CREDIT
Register
your card online with O2
here and receive extra credit and if you give them
your birth date you will receive a 50 text birthday bonus every year too.
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LOST OR
STOLEN SIMCARD/PHONE FREE REPLACEMENT
If your O2
card is lost or stolen call O2 on 08705 678 678 and they will bar your simcard
and/or phone to prevent someone being able to use it. They will then post you FREE OF
CHARGE a replacement simcard and even re-activate the lost number and will transfer
automatically any outstanding balance and all offers you have set up. They cannot however
retrieve any of your stored numbers on the simcard so always keep a backup.
You should receive the new simcard within 2 or 3 days at most. I am not aware
of a time limit to retrieve the number and simcard so it is worth doing for a
card you even lost a while back.
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O2
CUSTOMER SERVICE HELP NUMBERS
Customer
Service from a landline 08705 678 678 (Calls charged at national rate)
Customer
Service from your mobile hold hotkey 9 or dial 4445 (Calls charged at flat
rate of 25p per call)
Top up from
a landline 0845 606 2277
Top up from
your mobile hold hotkey 3 or dial 4444 (Calls are free)
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GET PUK
UNBLOCKING CODE
If you have
accidentally blocked your O2 simcard then it is quite easy to retrieve you PUK
Unblocking code. Call customer service on 08705 678 678 and go through the
automated option or click
here to get it online.
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HOW TO
FIND OUT HOW MUCH OF YOUR ALLOWANCES ARE LEFT AND YOUR TOP UP DATE
By dialling
the top up line free (4444) or holding hotkey 3 on your mobile phone and then
choosing option 2 three times. You can find out much allowance you have
remaining, your top up date and what tariff you are currently on.
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O2 FREE
TREATS
Call 2211
to see what O2 treats are available for you to choose once you have been a
customer for 3 months or more. You can pre-register if you have been a
customer for less than 3 months.
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TARIFFS FOR NEW SIMCARDS OR IF YOU WANT TO CHANGE TO A NEW
TARIFF
New online
tariffs are in the table below. The allowances are automatic depending on what option you
choose and the Text Anytime option is the default.
You can change your tariff once every month. All allowances are available for
a full calendar month and the day you initially top up is your anniversary
date. If you do not top up by your anniversary date you will lose and
remaining unused allowance and any text/calls will be charged for using any
available credit. As soon as you top up again after yours anniversary date
expires you will then set a new anniversary date and your allowances will
restart within 24 hours of topping up again.
If you need to know the amount of free texts remaining
or your anniversary date then click here
**Note:- The free texts amounts are automatically decided by the amount you
have topped up in the previous month, on your anniversary date you will
automatically receive 300 free texts, if you are entitled to extra texts for
topping up by more than £10 then they will be added within 24 hours of your
anniversary date. However for first time registered cards the initial amount
of texts you receive depends on the amount you top up in the first transaction
i.e. if you want unlimited text then your first top up needs to be £30.
**
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Online O2 Tariffs
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Top-up
£10-£14 and receive
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Top-up
£15-£29 and receive
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Top-up
£30+ and receive
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you can only change tariff once a
month
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Favourite Place
details
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500 mins to any UK landline or O2 mobile from a registered postcode
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1000 mins to any UK landline or O2 mobile from a registered postcode
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Unlimited mins to any UK landline or O2 mobile from a registered
postcode
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text your home postcode to 22204 or call 2425
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Talkalotmore
details
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50 UK off-peak mins
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150 UK off-peak mins
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300 UK off-peak mins
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text MORE to 21300 or call 2425
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Text Anytime
details
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300 UK texts
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500 UK texts
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Unlimited UK texts
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text TEXTANYTIME to 21300 or call 2425 (if you are current receiving
1000 texts then you need to send the word UNLIMITED to 21300)
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O2 Unlimited
details
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Unlimited texts to O2 mobiles
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Unlimited texts and unlimited calls to all O2 mobiles
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text LINK to 21300 or call 2425
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Your Country
details
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50 minutes to international landlines and mobiles from the UK
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100 minutes to international landlines and mobiles from the UK
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200 minutes to international landlines and mobiles from the UK
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text YOUR COUNTRY to 21300 or call 2425
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HOW TO
GET 10% BACK FROM ALL YOUR TOP UPS
To receive 10%
money back on all top ups text REWARD to 50202 and they give you the money back in July October January and April. If you simply
can't wait to find out how much you're earning, text BALANCE to 50202 anytime
and they'll let you know.
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CHANGE OLD GENIE
SIM TO O2 ONLINE TARIFF SO YOU CAN GET MEDIA
MESSAGING
Media
messaging is not available on the very old O2 Genie simcards. To send media messages
you will need to change to one of the new tariffs
details here. You will NOT need a new simcard to opt into any the new
tariffs.
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HOW TO
GET TEXT DELIVERY REPORTS SENT BACK WITH O2 SIM CARDS
If you don’t
follow the instructions below then you wont receive a delivery report. This is
how to set them up to know when a text message has been delivered. Before you
type a message you type *0# (it is zero not the letter O) then immediately
type the text message after it i.e. *0#see you later
your friend receives the message of just “see you later” and you get a
delivery report back. You can check it by sending yourself a test message.
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O2 MMS
(MEDIA MESSAGING SETTINGS)
Note: Different settings for contract and pay as you go
Access point
name: wap.o2.co.uk (contract customers) or payandgo.o2.co.uk
(payandgo customers)
Username: o2wap (contract customers) or payandgo (payandgo
customers)
Password: password
Authentication: Normal
Data bearer: GPRS
Gateway IP (proxy) address: 193.113.200.195 or 193.113.200.195:8080
Session mode: Permanent
Port number:
8080
URL address: http://mmsc.mms.o2.co.uk:8002
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O2 GPRS
SETTINGS (WAP) Note: Different settings for contract and pay as you go Homepage: http://wap.o2.co.uk/
APN address (contract): wap.o2.co.uk
APN address (payandgo): payandgo.o2.co.uk
Gateway (IP) address : 193.113.200.195
Username : o2wap (contract) / payandgo (payandgo)
Password: password
Session type: Continuous / permanent
Authentication: Normal
Security: Off
Port number: 8080 top
LEND US A
QUID You know how it is, you’re just about to run out of credit
and you really need to send a text saying you’re going to be late. All you have to do is call 4444
free from your mobile and select the ‘Lend Us a Quid’ option and they
will credit your balance with £1.
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TOP UP WITH O2
- Web Top Up - You
can securely Top-Up your mobile phone through the web 24 hours a day, seven
days a week.
Click here
to top up.
- E Top Up - Your O2 E Top-Up card must be activated before you use it for
the first time. You can activate your card in two ways. The quickest way is to
key: *148*19 digit number#SEND Or call 248 free from your mobile phone and
follow the prompts to activate your card. Following the call your card will be
activated within a few minutes. Once activated, using your card couldn't be
easier. Simply hand over your card and cash, in any outlet where you see the
green Top-Up logo. Your E Top-Up card will be swiped and your mobile phone
will be automatically Topped-Up.
- Credit Card Top Up - Call the O2 Top-Up line free by using Hotkey
3 or dialling
4444 from your mobile phone or dial
local call 08456 062 277 from any landline. Have your Debit/Credit Card numbers ready and
follow the step-by-step instructions. The cards you can
use to Top-Up are Visa, Visa Delta, Visa Electron, MasterCard, Switch/Maestro
and Solo. You can Top-Up between £10 and £30 at a time.
- Top Up Voucher - O2 vouchers are available in the following Top-Up
amounts: £10, £15 and £20; and come in two forms. In the past, if you bought
an O2 voucher you would've been given a physical, plastic card with a
scratch-off silver panel that concealed a voucher number. Now you can also buy
an O2 Top-Up voucher in the form of a printed till receipt that has the
voucher number printed on it. They're still called O2 Top-Up vouchers but
they're produced electronically. Both forms of O2 Top-Up voucher work the same
way. To use a voucher - Call the O2 Top-Up line free
by dialling Hotkey 3 or
4444 from your mobile phone or
local call 08456 062 277 from any landline. Follow the instructions asking you to enter
your voucher number. When you hear the "Top-Up successful" message, your
call time has been credited. Something to remember about O2's new electronic
Top-Up vouchers is that they expire six months from the day they were issued,
so don't forget to load your call time within that time. Something special
about O2's physical, plastic vouchers - Once you've Topped-Up using a
physical, plastic O2 voucher, it then becomes your E Top-Up card. We'll send
you a text message within a few minutes telling you your E Top-Up card has
been activated and is ready to use to E Top-Up next time you need call time. As
an added bonus, we'll give you free call time (worth up to £5) the first time
you use your card to E Top-Up. How do I get an O2 voucher? You can buy an O2
voucher (either a physical, plastic card or a printed till receipt, or both)
from thousands of outlets across the UK displaying the green Top-Up logo.
- ATM Top Up - You can Top-Up your mobile phone at cash machines throughout
the country. Simply check the list below to see if your card issuer has
joined the service. To Top-Up, simply: Enter your bank debit card and PIN,
Select "Mobile Top-Up", Select O2, Choose your Top-Up denomination (£10,
£15, £20, £30, £40, £50), Enter your mobile phone number. You'll be asked to
enter this twice to ensure the correct mobile phone is Topped-Up, You'll then
see a Top-Up successful message on the ATM screen and you'll receive a
confirmation receipt for your records. Your Top-Up will be paid for directly
from your bank account.
- Top Up Abroad - Whenever you go abroad it's a good idea to Top-Up your
mobile phone before you leave. But if you need to Top-Up from overseas you can take an O2 voucher with you, use your
Credit/Debit Card, take your Etop up card and look for the sign, or top up
online.
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