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Jackie
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Troubleshoot connectivity problems with Windows Live Messenger/MSN and HotmailIf you have problems when you sign in to Windows Live Messenger, try some of the following:
Windows Live Messenger Download Download windows Live Messenger and unclick any additional options you do not want to use that may slow down your system. If you are having trouble with Windows Live Messenger then click here to go to a list of all the previous versions to download then once you sign in ignore the update for any newer versions. Windows Live Messenger Making Internet Explorer and System Run Slowly Go to your add/remove programs in your control panel and remove "windows live sign in" "windows live messenger" and "windows live installer" as well as any other windows live tool bar or installations that might be there. Now go to this link and take the tick out of all the windows live options before installing the messenger service alone. During install DO NOT choose any additional options you want to install (including the mail option) as this only installs toolbars and search options. This may take a few minutes to install. Now sign into Messenger and go to tools, options, then sharing folders and take the tick out of "Use a sharing folder" Your browser should be working fine now with only the windows live messenger installed without any the other extra not needed options. Update the files that are required for authentication Navigate to these folders Re-register an expired MSN e-mail address or register a new MSN e-mail address If you haven't used your Hotmail or MSN e-mail address for a long time it may be unavailable and you will have to register a new Hotmail account or to use any one of your current email addresses then click here and select for new account or use current email. Delete Your Hotmail/Live Messenger/MSN Account Click this link CLOSE ACCOUNT and sign into the account you want to delete then confirm you want to delete the account. Or click Help on any Hotmail page (usually top right-hand corner). Type Close Account in the keyword search section of the Help screen. Click the Close Your Account link within the Help screen. Click the go to the Close Account link that is highlighted in blue. When you are satisfied that you understand the terms associated with an account closure, click Close Account. Transfer Old Contacts To New Account Before you delete an account if you want to transfer all your contacts then sign into your old messenger account and save the contacts by going to the contacts tab, scroll down to save contacts and save the file to your desktop. Sign out of your messenger and sign in with your new ID and go to the contacts tab, scroll down to import and browse for the file you saved to the desktop. Your old contacts will now be in the new list. Windows Live Messenger Restarting Fix If your Windows Live Messenger or any other program is causing your
computer to restart, then there is a very simple and easy fix. Go to your
"control panel" and choose "system" then click on the "advanced" tab then
select the "settings" button next to "startup and recovery" and uncheck
"automatically restart" then hit ok. To turn off the annoying error
reporting for everything except critical errors then click on "error
reporting" and select "disable error reporting" and put a tick in "But
notify me when critical errors occur" Cannot sign into Windows Live Messenger/Hotmail or Windows Live ID or Mail Try signing into MSN Account Services or MSN Web Messenger first to check your connection settings . If you can sign into Web Messenger then you will need to configure your firewall and router if you have one to allow MSN Live Messsenger to operate by allowing full access on your firewall and opening ports on your router (list of ports are here). If you cannot sign into MSN Account Services then your password needs to be reset this can be done here or if you have forgot the details then try contacting MSN direct here In order to delete your Contacts Cache folder you'll need to be able to see your complete folder list in Windows Explorer. To change your Windows Explorer settings: On the taskbar, right-click Start, and then select Explore. Click on Tools, and then select Folder Options. In the Folder Options window, click the View tab. In the Advanced Settings list, select Show hidden files and folders, make sure Hide extensions for known file types is not selected, and then click OK. In the Windows Explorer window, click View, select Explorer Bar, and then verify that Folders is checked. After changing your Windows Explorer settings: On the taskbar, right-click Start, and then select Explore. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows log on name\ Contacts\Your Messenger email address. Delete all of the files within the folder. In the folder list on the left-hand pane, navigate to the folder C:\Documents and Settings\Your Windows logon name\Local Settings\Application Data\Microsoft\Windows Live Contacts\Your Messenger email address. In this folder delete the real and shadow folders. Close Windows Explorer and try to sign in to Messenger again. Start Messenger. On the Tools menu, click Options. Under Connection, click Advanced Settings. Delete the entries under SOCKS. Click OK, and then click OK again. Navigate to these folders Adjust the Microsoft Internet Explorer proxy settings Start Internet Explorer. On the Tools menu, click Internet Options. On the Connections tab, click LAN Settings. Clear the Automatically detect settings check box. Click OK, and then click OK again. Confirm the date and time settings On the taskbar, double-click the clock in the notification area, and then verify the date and time settings. The security certificates used to connect to Windows Live ID must have the correct date and time settings. Try the following:
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Stewart